At Chilli Seating Ltd, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect the data you provide when you use our website, make purchases, or interact with our services.

By using our website and services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: When you create an account, make a purchase, subscribe to our newsletter, or contact us, we may collect personal details such as:

  • Name
  • Email address
  • Shipping and billing addresses
  • Phone number
  • Payment information (e.g., credit card details)
    

• Technical Information: When you visit our website, we may collect technical data such as:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages you visited on our site and how long you spent there
  • Referring website or search engine
    
    

• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience on our website, remember your preferences, and analyse usage patterns. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Order Processing: To process your orders, payments, and delivery requests.
• Customer Service: To provide customer support and respond to inquiries or requests.
• Personalization: To personalize your shopping experience and recommend products based on your preferences.
• Marketing: To send promotional emails, newsletters, or updates about new products, special offers, or other information that may interest you. You can opt out of marketing communications at any time.
• Improving Our Services: To analyse website traffic, improve the user experience, and optimize our website for better performance.

3. How We Protect Your Information

We take your privacy seriously and implement a range of security measures to protect your personal data, including:

• Encryption: We use Secure Socket Layer (SSL) encryption to safeguard your payment information and personal details during transmission.
• Data Storage: Your information is stored securely and only accessible by authorized personnel who need it for business purposes.
• Regular Audits: We conduct regular security audits to identify and address potential vulnerabilities.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third-party service providers to help us with the following:

• Payment Processing: We may share payment details with payment processors to complete your transactions.
• Shipping and Delivery: We may share your shipping information with third-party courier services to ensure timely delivery of your orders.
• Marketing Partners: We may share your email address with marketing platforms to send promotional content, but you can opt out of receiving such communications at any time.

We require all third-party providers to respect your privacy and only use your information for the specific services they provide to us.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and Update: You can request access to your personal data and update any inaccurate information by logging into your account or contacting our customer support team.
• Deletion: You can request to delete your account and personal data by contacting us. Please note that certain information may be retained for legal or business reasons.
• Marketing Preferences: You can opt out of receiving marketing emails by clicking the "unsubscribe" link in any promotional email we send or by updating your preferences in your account settings.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting requirements. If you delete your account, we will retain necessary data as required by law, but we will no longer use it for marketing or other purposes.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any updates will be posted on this page with an updated "Last Revised" date. We encourage you to review this policy periodically for any changes.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Chilli Seat
Email: sales@chilliseating.co.uk
Phone: 01827 816114
Address: Chilli Seating Ltd, Unit B Overhouse Farm, 
               Freasley, Staffordshire, B78 2EZ.

By using our website, you agree to the terms of this Privacy Policy. Thank you for trusting Chilli Seating Ltd with your information!